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Warranty &
Product Protection.
Clear warranty coverage, straightforward claim requirements, and important instructions for returning equipment to Canada.
We encourage customers to complete the warranty registration form for faster claim processing. Failure to register does not automatically void coverage, but it may delay processing.
Warranty Coverage
Pumps & Motors
Manufacturer limited warranty from the invoice date, where applicable and subject to the product-specific manufacturer terms.
Pressure Tanks
Manufacturer limited warranty from the invoice date, where applicable and subject to the product-specific manufacturer terms.
Warranty Exclusions
The warranty does not cover damage or failure caused by:
- Incorrect or unsuitable application or system design.
- Improper installation, wiring, or missing required protection devices.
- Unauthorized repairs, alterations, or disassembly before inspection.
- Operation outside published specifications or environmental limits.
- Dry running, cavitation, freezing, chemical damage, corrosion, or water intrusion.
- Incompatible fluids, incorrect voltage, or unsuitable electrical supply.
- Normal wear and tear, including wear of mechanical seals and motor brushes.
- Failure of external electrical protection or control devices.
Unauthorized disassembly or modification may limit warranty coverage.
Warranty Claim Requirements
To evaluate your claim, our service department may request:
- Proof of purchase or invoice number.
- Product serial number and a clear nameplate photo.
- Photos or videos showing the issue.
- Installation details and electrical information.
Claims are reviewed following inspection by our technical department and/or the manufacturer.
Inspection & Warranty Remedy
- No warranty decision will be made until the product is received and inspected.
- If a manufacturing defect is confirmed, the manufacturer may authorize repair, replacement, or a refund at its discretion.
- If the original product is unavailable, an equivalent model may be provided.
After Inspection: Response & Product Storage
For inspected products awaiting your return-or-disposal decision, we will send the written inspection or testing results to the email address provided with your claim.
You must respond in writing within 30 calendar days from the date we send those results and tell us whether you want the product returned or authorize us to dispose of it.
- If you want the product returned: Reply with your return instructions and confirm your shipping address. Return shipping costs are your responsibility unless covered by the applicable manufacturer warranty or otherwise agreed in writing.
- If you do not want the product returned: Confirm in writing that you authorize disposal.
- If we receive no response within 30 calendar days: The product will be scheduled for disposal. Disposal will take place only as permitted by applicable law and after any required notices or waiting periods.
International Warranty Returns & Shipping Responsibility
IMPORTANT: All costs of returning products to Canada are the customer's responsibility. A warranty claim, return authorization, or potential manufacturing defect does not by itself provide prepaid shipping or reimbursement.
- Preauthorization required: Contact Canada Pump Center and obtain written return authorization and the correct destination address before shipping any product. Unauthorized shipments may be refused.
- Outbound shipment to our facility: The customer must arrange and prepay 100% of freight, packaging, tracking, insurance, and carrier charges to the facility designated in writing by Canada Pump Center, including all international shipments into Canada.
- Customs and border expenses: The customer is responsible for preparing accurate customs paperwork and paying all applicable duties, import/export taxes, GST/HST, brokerage, customs clearance, storage, handling, and carrier disbursement fees associated with the return shipment.
- No charges billed to us: Do not send shipments freight collect, COD, duties unpaid where charges will be billed to Canada Pump Center, or under our carrier account without written permission. We may refuse or return such shipments at the customer's expense.
- Shipping risks: The customer is responsible for adequate protective packaging and for loss or damage in transit to the designated facility. We recommend insured, trackable shipping. Remove liquids and follow all carrier safety requirements.
- Shipping back to the customer: Following inspection, any return shipment to the customer is at the customer's expense, including freight, insurance, customs, duties, taxes and brokerage charges, unless Canada Pump Center agrees otherwise in writing or applicable law requires otherwise. Payment may be required before dispatch.
- Unapproved claims: If a claim is denied or no covered defect is found, all applicable inspection, return freight, and other disclosed service charges remain the customer's responsibility.
- Other costs excluded: Removal, reinstallation, electrician or plumber charges, site visits, travel, downtime, lost revenue, and third-party labor are not covered except where mandatory law requires otherwise.
Shipping a product to Canada without authorization or with unpaid border charges may result in refusal, delays, or additional costs payable by the sender.
Special Note: Solar Pumps
For solar pump models with brushed motors, inspect the brushes every 200 operating hours, or as directed by the manufacturer for your model, and replace them as needed. Normal brush wear is not covered under warranty.
Control Panels & Electrical Protection
External protection devices, including control panels, breakers, and overload relays, must be correctly installed and rated for the equipment. Failures caused by improper or missing protection devices are not covered.
Final Notes
- Warranty coverage does not include misuse, installation errors, or environmental damage.
- A warranty evaluation is required before any remedy is provided.
- These terms are subject to applicable law and do not limit rights that cannot legally be excluded.